Dane kontaktowe
Contact Information
We are committed to providing clear and reliable customer support.
If you have any questions about our air purifier products, orders, shipping, tracking, returns, refunds, payments, or other store-related matters, please contact us using the information below.
Business Information
Business Name: Hypnose København
CVR Number: 41859741
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)
Registered Address:
C/O Christina Bech Godskesen
Hellestedvej 13
2700 Brønshøj
Denmark
Responsible Person:
Christina Bech Godskesen Andersen
Customer Service
Customer Service Email:
a01025835476@gmail.com
For faster assistance, please include your order number when contacting us about an existing order.
We can assist with:
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Product information
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Order status
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Shipping and tracking
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Address corrections
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Order cancellations
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Returns and refunds
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Damaged or defective products
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Incorrect or missing items
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Payment-related questions
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Privacy-related requests
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General customer service inquiries
Customer Service Hours
Monday – Friday: 09:00 – 17:00
Saturday, Sunday & Public Holidays: Closed
Time Zone: Central European Time / Central European Summer Time (CET/CEST)
We aim to respond to customer inquiries within 1–2 business days.
Messages received outside business hours will normally be reviewed on the next business day.
Order Support
If you are contacting us about an order, please provide:
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Your full name
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Order number
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Email address used for the order
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Description of your question or issue
For damaged, defective, incorrect, or missing products, please also provide clear photos or videos of the product and packaging where possible.
Shipping Support
For questions about:
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Order processing
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Shipping time
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Tracking updates
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Delayed shipments
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Lost packages
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Incorrect delivery address
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Delivery problems
please contact:
Our standard order processing time is 1–3 business days.
Our estimated shipping transit time is 8–15 business days.
Standard shipping is free.
Returns and Refunds
For return or refund requests, please contact:
Please include:
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Order number
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Product name
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Reason for return
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Photos or videos if the item is damaged or defective
Please review our Return & Refund Policy before sending any product back.
Do not return products without following the return instructions provided by customer service.
Product Support
For questions about air purifier products, please contact us before use if:
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The product appears damaged
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The product does not work correctly
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Accessories or components are missing
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The product received is different from the item ordered
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You need help understanding basic product information
Please read the product instructions and safety information before using any electrical household appliance.
Privacy Requests
If you would like to exercise your privacy rights, including requesting access, correction, deletion, restriction, objection, or other rights regarding your personal information, please contact:
Please include enough information for us to identify and process your request.
We may need to verify your identity before handling certain privacy requests.
Complaints
If you are dissatisfied with a product, delivery, refund, return, payment, or customer service experience, please contact us first so that we can review the matter.
Email:
a01025835476@gmail.com
Please include your order number and a clear description of the issue.
Nothing on this page limits any mandatory consumer rights available under applicable law.
Company Details
Hypnose København
CVR Number: 41859741
Registered Address:
C/O Christina Bech Godskesen
Hellestedvej 13
2700 Brønshøj
Denmark
Responsible Person:
Christina Bech Godskesen Andersen
Customer Service Email:
a01025835476@gmail.com