Return & Refund Policy

Last Updated: August 10, 2026

At Hypnose København, we want our customers to have a safe and reliable shopping experience.

This Return & Refund Policy explains the conditions and procedures for returning products purchased from our online store.

This policy applies to our air purifier products and related accessories.

1. Business Information

This online store is operated by:

Business Name: Hypnose København
CVR Number: 41859741
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Address:
C/O Christina Bech Godskesen
Hellestedvej 13
2700 Brønshøj
Denmark

Responsible Person:
Christina Bech Godskesen Andersen

Customer Service Email:
a01025835476@gmail.com

2. 30-Day Return Policy

We accept eligible returns within 30 calendar days from the date you receive your order.

The return period starts from the day the product is delivered to you.

To request a return, please contact us:

Email:
a01025835476@gmail.com

Please provide:

• Order number

• Full name

• Email address used for purchase

• Product name

• Reason for return

• Photos or videos if the product is damaged or defective

We will review your request and provide return instructions.

3. EU Right of Withdrawal

Customers located in the European Union may have the legal right to withdraw from an online purchase within 14 days after receiving the product, according to applicable consumer protection laws.

Our 30-day return period provides additional time beyond the minimum statutory withdrawal period.

Exercising your withdrawal right does not affect any mandatory consumer rights provided by applicable law.

4. Return Eligibility

To qualify for a return, the product must:

• Be purchased from our online store

• Be returned within the applicable return period

• Include original packaging where reasonably possible

• Include accessories, manuals, filters, and included components

• Be safely packaged to prevent damage during transportation

Customers may inspect the air purifier as they would in a physical store.

However, products that have been used beyond reasonable inspection, damaged, modified, or improperly handled may be subject to a reduction in refund value where permitted by law.

5. Air Purifier Product Return Requirements

Because air purifiers are electrical household appliances, customers should ensure:

• The product has not been physically damaged

• The device has not been modified or repaired without authorization

• All included accessories are returned

• Filters and components are included where applicable

• The product is returned safely in suitable packaging

Opening the package and testing basic functionality does not remove your return rights.

However, excessive use, damage, missing accessories, or conditions that reduce the product value may affect the refund amount where permitted by applicable law.

6. Non-Returnable Situations

Returns may not be accepted or may be subject to deductions for:

• Products damaged through misuse or improper operation

• Products modified or repaired by unauthorized persons

• Products missing essential accessories or components

• Products damaged intentionally

• Products returned outside the applicable return period

These limitations do not apply to defective products or products that do not conform to the purchase agreement.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged

• Defective

• Not functioning correctly

• Missing parts

• Different from the item ordered

please contact us as soon as possible:

Email:
a01025835476@gmail.com

Please include:

• Order number

• Description of the problem

• Photos or videos showing the issue

After reviewing your request, we may provide:

• Replacement

• Repair assistance where applicable

• Refund

• Other appropriate solution according to applicable consumer protection laws

If the issue is caused by our error or a defective product, we will cover reasonable return shipping costs.

8. Return Shipping Costs

For returns caused by:

• Change of mind

• Personal preference

• Incorrect purchase decision

the customer is responsible for return shipping costs unless otherwise required by law.

For returns caused by:

• Defective products

• Damaged products

• Incorrect products sent by us

we will cover reasonable return shipping costs.

9. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the refund decision.

Approved refunds are normally processed within:

5 business days after approval

Refunds will be issued using the original payment method used for the purchase.

Depending on your payment provider or bank, additional processing time may be required before the refund appears in your account.

10. Refund Amount

Approved refunds may include:

• Product purchase price

• Standard delivery charges where required by applicable law

Refunds generally do not include:

• Return shipping costs for voluntary returns

• Additional shipping upgrades selected by customers

Where mandatory consumer protection rules apply, those rights will continue to apply.

11. Order Cancellation

If you wish to cancel an order, please contact us immediately:

Email:
a01025835476@gmail.com

If the order has not entered processing or shipment, we will make reasonable efforts to cancel it.

If the order has already been shipped, you may request a return after receiving the product according to this policy.

12. Exchanges

We currently do not offer direct product exchanges.

If you need a different product:

1. Return the original product according to this policy

2. Receive your refund

3. Place a new order

For defective products, please contact customer service before returning the item.

13. Warranty and Consumer Rights

Nothing in this Return & Refund Policy limits your statutory consumer rights.

Customers may have legal rights regarding:

• Defective products

• Product conformity

• Repairs

• Replacement

• Refunds

These rights apply separately from our voluntary return policy.

14. Contact Information

For return requests, refunds, product support, or order questions, please contact:

Hypnose København

CVR Number: 41859741

Address:
C/O Christina Bech Godskesen
Hellestedvej 13
2700 Brønshøj
Denmark

Email:
a01025835476@gmail.com

We aim to respond to customer inquiries within 1–2 business days.